Support requests can be made to Net Direct via phone, fax, and email. You can find all our contact information listed below. A member of our support staff will contact you as soon as possible regarding your issue.
Emergency Support
Net Direct offers emergency support for our existing customers. If you are a customer and you are experiencing significant technical problems that are having
an immediate impact on critical business functions, we can be reached for emergency or after-hours support. Simply call the support number listed below and follow the voice prompts for support, then emergency support.
Online Support Centre
We also offer our customers an
online support system to submit trouble tickets. Users can open new tickets when a problem arises and one of our support staff will contact you directly. Any troubleshooting steps and advice will be entered in the ticket as it moves towards completion. The system also provides a handy way to track support issues and correspondence. If you would like to start using this system, email
support@netdirect.ca and request a login for the system.
Support Contact Information
